Refund Policy
At August Pastries, we aim to provide you with the highest quality baked goods and excellent customer service. If you're not completely satisfied with your order, please review our refund policy below:
1. Eligibility for Refunds:
Refunds are only available for products that are damaged during transit or are significantly different from what was ordered. We do not offer refunds for reasons such as change of mind or dislike of taste.
2. Notification of Issues:
If you receive a damaged or incorrect item, please contact us immediately upon receipt of your order. You must notify us of any issues within [X] hours of delivery to be eligible for a refund.
3. Supporting Documentation:
To process your refund request, we may ask for supporting documentation such as photographs of the damaged item(s) and packaging. This helps us assess the situation and take appropriate action.
4. Refund Process:
Once we have received and reviewed your refund request, we will notify you of the approval or rejection of your refund. If your refund is approved, we will initiate a refund to your original method of payment. Please allow 5-10 business days for the refund to be processed and reflected in your account.
5. Exclusions:
We do not offer refunds for orders that were delayed due to reasons beyond our control, such as weather conditions, carrier delays, or incorrect shipping information provided by the customer. Refunds are not available for items that have been consumed or partially consumed unless there is a quality issue with the product.
6. Contact Us:
If you believe you are eligible for a refund or have any questions about our refund policy, please contact our customer service team at info@augustpastries.net or (910) 787-1575.
We are here to assist you and ensure that you are satisfied with your experience.
7. Policy Updates:
We reserve the right to update or modify our refund policy at any time without prior notice. Any changes to our refund policy will be posted on this page, and the revised policy will be effective immediately upon posting.
Thank you for choosing August Pastries! We appreciate your support and understanding.